FAQ

Our pieces are handmade with aloha in Lahaina, Hawaii. As such, each piece takes time to create. Please allow one to two weeks for your order to be processed and delivered. During peak holiday
times, it may take longer. If you have any questions or concerns regarding your order, please do not hesitate to contact us at nagasako.designs@gmail.com.

All flower petal, whole flower and leaf pieces are created from real flowers and leaves that we have preserved and glassed in a resin.

Sunrise shells are only found here in Hawaii at depths of 100 feet or more. The shells we use primarily come from the north side of Oahu and Kauai. No shells are taken alive.

All of our chain, wires and ear wires are sterling silver or gold fill.

All of our orders are shipped via USPS mail with tracking.

We can not be held responsible for lost or stolen packages.

We pride ourselves on customer service and want our clients to be happy with their purchases! Should you have any issues with a website order, please do not hesitate to contact us within the first 30 days after purchase and we will create a piece that you love!